Salon Policies
BOOKINGS
All appointments must be booked through our online booking system.
Before making your booking, please read through all policies carefully. By booking an appointment, you are confirming that you have read, understood, and agreed to these policies.
Reviewing the policies before booking helps ensure everything is clear and avoids any confusion or misunderstandings in the future.
PAYMENTS
I accept both cash and bank transfer
A non-refundable deposit of 40% is required at the time of booking to secure your appointment. This deposit will be deducted from your total cost of your treatment on the day of your appointment.
Please note that i do not offer refunds of deposits, treatments, or services provided. If you experience any issues or have any concerns following your appointment, please feel free to contact me within 3 days of your appointment. I’m always happy to discuss any concerns and, where appropriate, work with you to find a suitable solution.
PATCH TEST
A patch test is recommended prior to traetment to identify and potential allergic reactions or sensitivities to products used during the appointment.
By accepting this policy and proceeding with your booking without a patch test, you acknowledge that you have chosen to decline a patch test and wish to proceed with the treatment at your own risk.
Patch tests must be complete 24 hours before your full treatment.
APPOINTMENTS
Please arrive on time for your appoinment to ensure we have enough time for your treatment. When you arrive, please ring the doorbell located next to the gate, or alternitively send me a message to let me know you are here.
Children are welcome in the studio when neccessary, and i completley understand that childcare isnt always possible. However, as the studio is a relaxing ttreatment environment, i kindly ask that bringing your children is avoided where possible.
If you are unable to attend your appoinment or are feeling unwell, please let me know as soon as possible, idealy with at least 48 hours notice. this will allow you to reschedule ypour appointment and help avoid any cancellation charges.
CANCELLATIONS & NO SHOWS
I kindly ask that any appountment changes or rescheduling requests be made with 48-72 hours notice.
Appointments cancelled with less than 24 hours’ notice will result in the loss of your deposit.
If you wish to book another appointment following a late cancellation, a new deposit will be required to secure your next booking.